Cold weather and wind chills are here.  This means we can expect frozen water pipes and water damage if exposed areas aren't properly insulated or we aren't careful about winter heating.  Here are some problem areas, warning signals and tips to minimize the chance of freezing water pipes.


  •       Pipes near broken or open basement windows
  •       Unheated crawl spaces and equipment rooms
  •       Pipes near the foundation or cracks in the basement wall
  •       Pipes near exterior wall in unheated room
  •       Inadequate heating in un-insulated or uncovered outside pit
  •       Pipes under kitchen sinks or cupboards


  •       Unusually cold water temperature (less than 35° F) at any fixture
  •       Unusually low water flow at a fixture
  •       Discolored water at a fixture
  •       Low water pressure at a fixture
  •       Extremely cold piping at a fixture
  •       Sputtering sound when opening a fixture


  •       It's safest to use hot air from a hair dryer or exhaust from a vacuum cleaner
  •       Use heat tape, but with caution and following the manufacturer's instructions explicitly, and unplug when finished


  •       Check water temperature and run a little water if unusually cold
  •       Shut off and drain outside water faucets before freezing occurs
  •       Run small amounts of water from highest faucet until full flow returns
  •       Insulate walls near exposed piping
  •       Repair cold air leaks to reduce drafts on piping and meter


  •       To prevent fires, never thaw with an open flame or torch
  •       Be careful if pipe is cracked, it will spray water into electrical appliances when thawed
  •       Check and clear drains to prevent basement flooding in case of pipe burst
  •       Know where the main shut-off valve is located so you can turn it off quickly in case a pipe bursts


What should I do if I think that my water service lateral is frozen?

Please contact us at 1-715-732-5180 

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Your City on the Bay!

Our Beautiful Community, nestled along the shoreline of the scenic Bay of Green Bay, offers an attractive blend; the warmth and charm of a small community, and the modern, progressive thinking of a city on-the-move.

Mayor Steve Genisot