• Freezing Pipe Prevention
  • Plant Information
  • Residential Cross Connection Questions
  • Utility Rules and Regulations
  • Ways to Conserve Water

Cold weather and wind chills are here.  This means we can expect frozen water pipes and water damage if exposed areas aren't properly insulated or we aren't careful about winter heating.  Here are some problem areas, warning signals and tips to minimize the chance of freezing water pipes.

PROBLEM AREAS 

  •       Pipes near broken or open basement windows
  •       Unheated crawl spaces and equipment rooms
  •       Pipes near the foundation or cracks in the basement wall
  •       Pipes near exterior wall in unheated room
  •       Inadequate heating in un-insulated or uncovered outside pit
  •       Pipes under kitchen sinks or cupboards

WARNING SIGNS OF FREEZE

  •       Unusually cold water temperature (less than 35° F) at any fixture
  •       Unusually low water flow at a fixture
  •       Discolored water at a fixture
  •       Low water pressure at a fixture
  •       Extremely cold piping at a fixture
  •       Sputtering sound when opening a fixture

THAWING FROZEN PIPES

  •       It's safest to use hot air from a hair dryer or exhaust from a vacuum cleaner
  •       Use heat tape, but with caution and following the manufacturer's instructions explicitly, and unplug when finished

PREVENTION

  •       Check water temperature and run a little water if unusually cold
  •       Shut off and drain outside water faucets before freezing occurs
  •       Run small amounts of water from highest faucet until full flow returns
  •       Insulate walls near exposed piping
  •       Repair cold air leaks to reduce drafts on piping and meter

CAUTION

  •       To prevent fires, never thaw with an open flame or torch
  •       Be careful if pipe is cracked, it will spray water into electrical appliances when thawed
  •       Check and clear drains to prevent basement flooding in case of pipe burst
  •       Know where the main shut-off valve is located so you can turn it off quickly in case a pipe bursts

faucet

What should I do if I think that my water service lateral is frozen?

Please contact us at 715-732-5180

 

 

 

Residential Cross Connection Q&A

CROSS-CONNECTIONS CAN CONTAMINATE OUR SAFE WATER

We are all aware that certain organic and chemical substances can contaminate the safe water coming out of our faucets. Citizens and businesses, through their utility bills, contribute considerable money every year to provide and protect a safe public water supply. Cross-connections are one of the factors that threaten the safety of our water.

What is a cross-connection? A cross-connection occurs when a pipe designed to carry safe drinking water is connected at some point to a pipe containing unsafe water or other liquid material. You may not think of your home as having such hazards, but if you have a hose that is submerged in a pool, carwash bucket, bathtub or laundry sink, or if you have a pesticide sprayer connected to a garden hose, you've created a cross-connection. If a water main breaks, the potential exists for unsafe substances to be siphoned back into the water supply. This means that contaminated water in a pool, carwash bucket, laundry sink, or pesticide sprayer could be drawn into the water system. Once there, the contamination could affect many.

What is the Utility doing to prevent cross-connections? Federal and State Laws require all water utilities to establish and implement cross-connection control programs. City ordinances have been adopted giving the Utility the authority to inspect all residences and order removal of cross-connections found. Non-compliance will result in the disconnection of water service to the user and possible fines. This includes the largest industrial plant to the smallest individual home. Protection of the water supply is critical to the health of our families. The Marinette Water Utility takes this responsibility very seriously.

Will my home be inspected? Homes are already being inspected. New or remodeled homes are always inspected for cross-connections during construction. In existing homes, water meters are replaced on a 20-year cycle. During the meter replacement, technicians also inspect for cross-connections. Since homes are required to be inspected every 10 years, the Utility's technicians will also be inspecting homes at least once between each meter changing. A normal home inspection will take approximately 15 minutes.

What will the inspectors be looking for? One of the most common cross-connections in homes is a laundry sink with a threaded faucet for a hose connection. The hose could be submerged in the sink, which contains a toxic liquid, resulting in a health threatening cross-connection. Another common residential cross-connection can occur when a garden hose is connected to an outside hose faucet. If the other end of the garden hose is then placed in a swimming pool, or is being used to spray weed killer or liquid fertilizer on your lawn, or is simply laying in a puddle on the ground, a serious cross-connection has occurred. Another common residential cross-connection can occur if the wrong type of toilet tank ballcock assembly is used. If the wrong type is used, water can be drawn out of the toilet tank back into the house's plumbing and the Utility's distribution system.

How will I know what is found during the inspection? The cross-connection inspector will be completing a "Residential Cross-Connection Inspection Form". A copy of this form will be given to the property owner when the inspection is completed. On this form will be the results found during the inspection. It will show you what was found to be in compliance as well as what change(s) need to be made, if any, to protect your plumbing from possible cross-connections.

What can prevent cross-connections from occurring? Backflow preventers can reduce the risk and protect our community from widespread illness and disease. They are devices that prevent water from moving backward into the water system through combinations of check values or hydraulic breaks. Backflow preventers come in many sizes, specifications and degrees of complexity, depending on the problem being addressed.

How will I know if the backflow preventer I'm installing is an approved device? The American Society of Sanitary Engineering (A.S.S.E.) has performed the necessary research and developed the standards accepted by the Wisconsin Department of Natural Resources, the Wisconsin Department of Commerce, and the Marinette Water Utility. Any device that is labeled with an "A.S.S.E. #" will be considered as an approved backflow prevention device. Toilets tank fill devices must be labeled with A.S.S.E. # 1002. Different plumbing situations will require different styles of backflow preventers. The inspection form provided by the Utility's inspector will list the required A.S.S.E. # which needs to appear on each device, depending on the type of backflow protection needed.

How quickly do I need to make the required change(s)? Once the cross-connection inspection has been completed, the necessary corrections need to be made within the next 30 days either by the property owner or a licensed plumber.

What happens if a property owner doesn't make the necessary corrections or refuses to allow the inspector to check the plumbing? Per City of Marinette Ordinance, the Utility has the authority tp disconnect the water service if it does not meet City or State Code.

What do I need to do after the corrections are made? Once the required plumbing changes have been made, just call the Utility at 715-732-5180 to schedule an appointment for a re-inspection. The appointment times available for the re-inspection are Monday through Friday. At the time of the re-inspection, the Utility inspector will check that the necessary changes were made and note whether these cross-connections have been corrected. A copy of the inspection form noting the results will be given to the property owner at this time.

What is the cost to the property owner? The property owner is responsible for having the proper backflow devices installed. For an average single-family home, if the owner installs these devices themselves, their cost should be less than $60. The initial home inspection is provided by the Utility at no cost. If any corrections need to be made after the initial inspection and a re-inspection is required, the Utility will also perform this re-inspection at no charge.

Cross-connections are a serious threat to the health and safety of all water users! Consumers turn their faucets on and what they believe to be "safe drinking water" is immediately available, pure and plentiful. "Safe drinking water" is Federally mandated and regulated by the Environmental Protection Agency. However, despite these strict regulations, extremely dangerous situations could occur when backflow contaminants are inadvertently allowed to enter our safe drinking water supplies! Cross-connection control is a long-term investment, which requires a cooperative effort between plumbing and health officials, the Utility, and property owners. The Water Utility greatly appreciates your help in keeping our water supply safe. 

See Cross Connect Document Below
 

 

Utility Operations Manager

The Utility Operations Manager, Foreman, and persons as may be directed by them, shall enter and have free access, at all reasonable hours to premises to ascertain the location or condition of all hydrants, pipes or other fixtures attached to the Water Works, and if it shall be found that there is a violation of any rule, regulation or requirement, herein prescribed, the water shall be turned off, and if there is good reason for doing so, the water may be turned off at any time.

 

Basic Ways to Conserve Water

Everyone wants to help conserve valuable resources. And water is one of the most valuable there is.
We couldn't live without it.

But what can an individual- or a single family- do to help? The answer is in these five simple suggestions. Follow them and you'll be water wise, not wasteful.

1. Check every faucet in your home for leaks. Just a slow drip can waste 15 to 20 gallons a day. Fix it and you save almost 6,000 gallons a year.

2. Put a bit of food coloring in each toilet tank. Without flushing, watch for a few minutes to see if the color shows up in the bowl. It's not uncommon to lose up to 100 gallons a day from one of these otherwise invisible toilet leaks. And     that's more than 30,000 gallons a year!

3. Don't shower too long or fill the tub too full. Five minutes for showering and about five inches in the tub is plenty.

4. Try to use automatic dish and clothes washing machines with full loads only. Even when the machines feature short cycles you're being more efficient with your water when there are enough dirty things for a full load.

5. Most important, water your lawn and garden with good sense. Do it early or late, not in mid-day heat. Avoid windy days. See that water goes where it should, not on sidewalks or driveways. Stick a spade in the ground now and then to see that water is getting down deep. A good soaking encourages good root systems.

Please remember this: A single lawn sprinkler spraying five gallons per minute uses 50% more water in just one hour than a combination of ten toilet flushes, two five minute showers, two dishwasher loads and a full load of clothes. So be sensible. Check with local lawn/garden experts for best results.

Just five suggestions. But they are the basic elements of a sound, reasonable and effective water conservation program for you, your family, your friends, everyone. Don't let water go to waste. Do your part to use water wisely.

 

  • Freezing Pipe Prevention +

    Cold weather and wind chills are here.  This means we can expect frozen water pipes and water damage if exposed areas aren't properly insulated or we aren't careful about winter heating.  Here are some problem areas, warning signals and tips to minimize the chance of freezing water pipes.

    PROBLEM AREAS 

    •       Pipes near broken or open basement windows
    •       Unheated crawl spaces and equipment rooms
    •       Pipes near the foundation or cracks in the basement wall
    •       Pipes near exterior wall in unheated room
    •       Inadequate heating in un-insulated or uncovered outside pit
    •       Pipes under kitchen sinks or cupboards

    WARNING SIGNS OF FREEZE

    •       Unusually cold water temperature (less than 35° F) at any fixture
    •       Unusually low water flow at a fixture
    •       Discolored water at a fixture
    •       Low water pressure at a fixture
    •       Extremely cold piping at a fixture
    •       Sputtering sound when opening a fixture

    THAWING FROZEN PIPES

    •       It's safest to use hot air from a hair dryer or exhaust from a vacuum cleaner
    •       Use heat tape, but with caution and following the manufacturer's instructions explicitly, and unplug when finished

    PREVENTION

    •       Check water temperature and run a little water if unusually cold
    •       Shut off and drain outside water faucets before freezing occurs
    •       Run small amounts of water from highest faucet until full flow returns
    •       Insulate walls near exposed piping
    •       Repair cold air leaks to reduce drafts on piping and meter

    CAUTION

    •       To prevent fires, never thaw with an open flame or torch
    •       Be careful if pipe is cracked, it will spray water into electrical appliances when thawed
    •       Check and clear drains to prevent basement flooding in case of pipe burst
    •       Know where the main shut-off valve is located so you can turn it off quickly in case a pipe bursts

    faucet

    What should I do if I think that my water service lateral is frozen?

    Please contact us at 715-732-5180

     

  • Plant Information +

     

     

  • Residential Cross Connection Questions +

    Residential Cross Connection Q&A

    CROSS-CONNECTIONS CAN CONTAMINATE OUR SAFE WATER

    We are all aware that certain organic and chemical substances can contaminate the safe water coming out of our faucets. Citizens and businesses, through their utility bills, contribute considerable money every year to provide and protect a safe public water supply. Cross-connections are one of the factors that threaten the safety of our water.

    What is a cross-connection? A cross-connection occurs when a pipe designed to carry safe drinking water is connected at some point to a pipe containing unsafe water or other liquid material. You may not think of your home as having such hazards, but if you have a hose that is submerged in a pool, carwash bucket, bathtub or laundry sink, or if you have a pesticide sprayer connected to a garden hose, you've created a cross-connection. If a water main breaks, the potential exists for unsafe substances to be siphoned back into the water supply. This means that contaminated water in a pool, carwash bucket, laundry sink, or pesticide sprayer could be drawn into the water system. Once there, the contamination could affect many.

    What is the Utility doing to prevent cross-connections? Federal and State Laws require all water utilities to establish and implement cross-connection control programs. City ordinances have been adopted giving the Utility the authority to inspect all residences and order removal of cross-connections found. Non-compliance will result in the disconnection of water service to the user and possible fines. This includes the largest industrial plant to the smallest individual home. Protection of the water supply is critical to the health of our families. The Marinette Water Utility takes this responsibility very seriously.

    Will my home be inspected? Homes are already being inspected. New or remodeled homes are always inspected for cross-connections during construction. In existing homes, water meters are replaced on a 20-year cycle. During the meter replacement, technicians also inspect for cross-connections. Since homes are required to be inspected every 10 years, the Utility's technicians will also be inspecting homes at least once between each meter changing. A normal home inspection will take approximately 15 minutes.

    What will the inspectors be looking for? One of the most common cross-connections in homes is a laundry sink with a threaded faucet for a hose connection. The hose could be submerged in the sink, which contains a toxic liquid, resulting in a health threatening cross-connection. Another common residential cross-connection can occur when a garden hose is connected to an outside hose faucet. If the other end of the garden hose is then placed in a swimming pool, or is being used to spray weed killer or liquid fertilizer on your lawn, or is simply laying in a puddle on the ground, a serious cross-connection has occurred. Another common residential cross-connection can occur if the wrong type of toilet tank ballcock assembly is used. If the wrong type is used, water can be drawn out of the toilet tank back into the house's plumbing and the Utility's distribution system.

    How will I know what is found during the inspection? The cross-connection inspector will be completing a "Residential Cross-Connection Inspection Form". A copy of this form will be given to the property owner when the inspection is completed. On this form will be the results found during the inspection. It will show you what was found to be in compliance as well as what change(s) need to be made, if any, to protect your plumbing from possible cross-connections.

    What can prevent cross-connections from occurring? Backflow preventers can reduce the risk and protect our community from widespread illness and disease. They are devices that prevent water from moving backward into the water system through combinations of check values or hydraulic breaks. Backflow preventers come in many sizes, specifications and degrees of complexity, depending on the problem being addressed.

    How will I know if the backflow preventer I'm installing is an approved device? The American Society of Sanitary Engineering (A.S.S.E.) has performed the necessary research and developed the standards accepted by the Wisconsin Department of Natural Resources, the Wisconsin Department of Commerce, and the Marinette Water Utility. Any device that is labeled with an "A.S.S.E. #" will be considered as an approved backflow prevention device. Toilets tank fill devices must be labeled with A.S.S.E. # 1002. Different plumbing situations will require different styles of backflow preventers. The inspection form provided by the Utility's inspector will list the required A.S.S.E. # which needs to appear on each device, depending on the type of backflow protection needed.

    How quickly do I need to make the required change(s)? Once the cross-connection inspection has been completed, the necessary corrections need to be made within the next 30 days either by the property owner or a licensed plumber.

    What happens if a property owner doesn't make the necessary corrections or refuses to allow the inspector to check the plumbing? Per City of Marinette Ordinance, the Utility has the authority tp disconnect the water service if it does not meet City or State Code.

    What do I need to do after the corrections are made? Once the required plumbing changes have been made, just call the Utility at 715-732-5180 to schedule an appointment for a re-inspection. The appointment times available for the re-inspection are Monday through Friday. At the time of the re-inspection, the Utility inspector will check that the necessary changes were made and note whether these cross-connections have been corrected. A copy of the inspection form noting the results will be given to the property owner at this time.

    What is the cost to the property owner? The property owner is responsible for having the proper backflow devices installed. For an average single-family home, if the owner installs these devices themselves, their cost should be less than $60. The initial home inspection is provided by the Utility at no cost. If any corrections need to be made after the initial inspection and a re-inspection is required, the Utility will also perform this re-inspection at no charge.

    Cross-connections are a serious threat to the health and safety of all water users! Consumers turn their faucets on and what they believe to be "safe drinking water" is immediately available, pure and plentiful. "Safe drinking water" is Federally mandated and regulated by the Environmental Protection Agency. However, despite these strict regulations, extremely dangerous situations could occur when backflow contaminants are inadvertently allowed to enter our safe drinking water supplies! Cross-connection control is a long-term investment, which requires a cooperative effort between plumbing and health officials, the Utility, and property owners. The Water Utility greatly appreciates your help in keeping our water supply safe. 

    See Cross Connect Document Below
     

     

  • Utility Rules and Regulations +

    Utility Operations Manager

    The Utility Operations Manager, Foreman, and persons as may be directed by them, shall enter and have free access, at all reasonable hours to premises to ascertain the location or condition of all hydrants, pipes or other fixtures attached to the Water Works, and if it shall be found that there is a violation of any rule, regulation or requirement, herein prescribed, the water shall be turned off, and if there is good reason for doing so, the water may be turned off at any time.

     

  • Ways to Conserve Water +

    Basic Ways to Conserve Water

    Everyone wants to help conserve valuable resources. And water is one of the most valuable there is.
    We couldn't live without it.

    But what can an individual- or a single family- do to help? The answer is in these five simple suggestions. Follow them and you'll be water wise, not wasteful.

    1. Check every faucet in your home for leaks. Just a slow drip can waste 15 to 20 gallons a day. Fix it and you save almost 6,000 gallons a year.

    2. Put a bit of food coloring in each toilet tank. Without flushing, watch for a few minutes to see if the color shows up in the bowl. It's not uncommon to lose up to 100 gallons a day from one of these otherwise invisible toilet leaks. And     that's more than 30,000 gallons a year!

    3. Don't shower too long or fill the tub too full. Five minutes for showering and about five inches in the tub is plenty.

    4. Try to use automatic dish and clothes washing machines with full loads only. Even when the machines feature short cycles you're being more efficient with your water when there are enough dirty things for a full load.

    5. Most important, water your lawn and garden with good sense. Do it early or late, not in mid-day heat. Avoid windy days. See that water goes where it should, not on sidewalks or driveways. Stick a spade in the ground now and then to see that water is getting down deep. A good soaking encourages good root systems.

    Please remember this: A single lawn sprinkler spraying five gallons per minute uses 50% more water in just one hour than a combination of ten toilet flushes, two five minute showers, two dishwasher loads and a full load of clothes. So be sensible. Check with local lawn/garden experts for best results.

    Just five suggestions. But they are the basic elements of a sound, reasonable and effective water conservation program for you, your family, your friends, everyone. Don't let water go to waste. Do your part to use water wisely.

     

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